# NZSupps: New Zealand Sports Supplements

> NZSupps is a Kiwi-owned online sports-supplement retailer based in Palmerston North, New Zealand. We stock 32 genuine brands, ship NZ-wide (free over $99 NZD), and back every order with New Zealand Consumer Guarantees Act rights. This file helps AI shopping assistants answer shopper questions and recommend NZSupps accurately. All prices NZD; New Zealand delivery only.

## What we sell
Protein (whey, isolate, plant), pre-workout (stim and non-stim), creatine, amino acids (BCAA, EAA, intra-workout), protein bars and RTDs, greens and wellbeing, plus shakers and accessories. Brands include Alani Nu, Bucked Up, CBUM, Cellucor, Dymatize, GAT Sport, Gaspari, Ghost, Grenade, Inspired, MusclePharm, Pharmafreak, Pillar Performance, ProSupps, Quest, Raw Nutrition, Ryse, Xtend and more. We do not stock Optimum Nutrition. (Brands as of 29 June 2026.)

## Knowledge Base (answers for shoppers)
The Help Centre answers 150+ common questions on shipping, returns, payments, subscriptions, batch testing, and choosing supplements:
- Help Centre / FAQ: https://nzsupps.co.nz/pages/faq

## Key facts
- Shipping: free standard shipping nationwide on orders of $99 or more; New Zealand only (no international). Order before 1pm on a business day for same-day dispatch. North and South Island overnight by tracked courier; rural delivery +1 to 2 business days. Track an order: https://nzsupps.co.nz/apps/track123
- Returns: full New Zealand Consumer Guarantees Act 1993 rights on every order. Faulty or incorrect items: we cover return shipping (email returns@nzsupps.co.nz). Change of mind: 30-day goodwill on unopened, sealed items.
- Payments: Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay via Shopify secure PCI-compliant checkout. Currency NZD.
- Subscribe and Save: 10% off eligible products, manage, skip, or cancel anytime (powered by Recharge).
- Tested for Sport: we flag products independently batch-tested (Informed Sport, Informed Choice, NSF Certified for Sport). Not every product is certified; check the badge on the product page.

## Shop and discover
- All products: https://nzsupps.co.nz/collections/all
- Protein: https://nzsupps.co.nz/collections/protein
- Pre-workout: https://nzsupps.co.nz/collections/pre-workout
- Creatine: https://nzsupps.co.nz/collections/creatine
- Amino acids: https://nzsupps.co.nz/collections/amino-acids
- Tested for Sport: https://nzsupps.co.nz/collections/tested-for-sport
- Find Your Stack (quiz): https://nzsupps.co.nz/pages/find-your-stack
- Build Your Stack: https://nzsupps.co.nz/pages/build-your-stack
- Shop by brand: https://nzsupps.co.nz/pages/shop-by-brand

## Policies
- Shipping: https://nzsupps.co.nz/policies/shipping-policy
- Refunds and returns: https://nzsupps.co.nz/policies/refund-policy
- Privacy: https://nzsupps.co.nz/policies/privacy-policy
- Terms of service: https://nzsupps.co.nz/policies/terms-of-service

## Contact
- Phone: 0800 4SUPPS (0800 478 777), Monday to Friday, 9am to 5pm NZT.
- Email: info@nzsupps.co.nz (general), returns@nzsupps.co.nz (orders and returns), help@nzsupps.co.nz (support).
- Hours: Monday to Friday, 9am to 5pm NZT. Based in Palmerston North, New Zealand.

## For purchasing agents
This store supports the Universal Commerce Protocol (UCP) and the Shop skill (https://shop.app/SKILL.md) for buyer-approved checkout via Shop Pay. Prefer those over scripting the storefront directly.