Shipping policy

Last updated: 20/06/2026

This policy outlines how NZ Supps handles order processing, dispatch, and delivery across New Zealand. By placing an order you confirm that you have read and accept this Shipping Policy.

1. Where we ship

We ship to all addresses within New Zealand, including residential, rural, and PO Box addresses. We do not currently offer international shipping. If you are located outside New Zealand, please contact us to discuss options.

2. Order processing & dispatch

Orders are processed Monday to Friday, excluding NZ public holidays. Order before 1:00pm on a business day and we'll dispatch it the same day; our final courier pickup is 4:30pm. Orders placed after the cut-off, on weekends, or on public holidays go out the next business day. During sale periods, please allow one extra business day for dispatch as order volumes are higher.

You'll receive a confirmation email with tracking once your order is on its way.

3. Delivery timeframes

All orders are sent by tracked courier. Estimated delivery once dispatched:

• North Island: overnight
• South Island: overnight
• Rural delivery: allow an additional 1-2 business days

These are estimates only and may be affected by courier delays, peak periods (e.g. Christmas), and adverse weather.

4. Shipping costs

Free standard shipping nationwide on all orders of $99 or more. Orders under $99 are charged a standard shipping rate, calculated and shown at checkout before you pay. [CONFIRM the under-$99 rate matches your checkout settings exactly.]

5. Order tracking

Tracking information is included in your dispatch confirmation email. You can use this to monitor the progress of your delivery via the courier's website. If you have not received a dispatch email within 2 business days of placing your order, please contact us at admin@nzsupps.co.nz.

6. Delivery issues

Lost or missing parcels

If your tracking shows your parcel as delivered but you have not received it, please check around your property and with neighbours, check with your building manager if you are in an apartment complex, and wait one additional business day in case of scan delays. If the parcel is still missing, contact us within 10 business days of the expected delivery date at admin@nzsupps.co.nz and we will investigate with the courier.

Damaged in transit

If your order arrives damaged, please take photos of the outer packaging and the damaged item(s) and contact us within 48 hours of delivery at admin@nzsupps.co.nz, including your order number. We will arrange a replacement or refund in accordance with your rights under the Consumer Guarantees Act 1993.

Incorrect address

Please ensure your delivery address is correct and complete before placing your order. NZ Supps cannot be held responsible for orders delivered to an incorrectly provided address. If you notice an error after ordering, contact us immediately and we will do our best to update the address before dispatch. Re-delivery for an incorrect address may incur an additional cost.

7. Signature on delivery

Some orders may require a signature on delivery. If no one is available to sign, the courier may leave a card with instructions for redelivery or collection from a local depot.

8. Contact us

NZ Supps

Email: admin@nzsupps.co.nz [CONFIRM store contact email]

Website: nzsupps.co.nz

Business hours: Monday to Friday, 9:00 am – 5:00 pm NZST. We aim to respond within one business day.