Terms of service

Last updated: 20/06/2026

Please read these Terms and Conditions carefully before using the NZ Supps website or placing an order. By accessing our website or purchasing from us, you agree to be bound by these terms.

1. About us

NZ Supps ("we", "us", "our") operates this website and sells sports nutrition and dietary supplements to customers in New Zealand. [CONFIRM registered legal entity name and NZBN.] These Terms and Conditions govern your use of our website and the purchase of products from us.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years of age, or are purchasing with the consent of a parent or guardian;
  • You are located in New Zealand;
  • All information you provide is accurate and complete.

3. Health & product disclaimer

Our products are dietary supplements and sports nutrition products. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. The information on our website is general in nature and is not medical advice.

  • Always read the label and use the product only as directed.
  • Check the ingredient list for any allergens before use.
  • Consult a healthcare professional before use if you are pregnant or breastfeeding, have a medical condition, or are taking medication.
  • Keep supplements out of reach of children, and discontinue use and seek advice if you experience an adverse reaction.
  • Supplements are intended to complement a balanced diet and healthy lifestyle, not to replace them.

4. Product information and pricing

We take care to ensure product descriptions, images, ingredient panels, and specifications are accurate. However, we do not warrant that all product information is error-free, and formulations or labels may be updated by manufacturers from time to time. If you discover an inaccuracy, please contact us and we will investigate.

All prices are displayed in New Zealand Dollars (NZD) and include GST where applicable. Prices are subject to change without notice. The price applicable to your order is the price shown at the time you complete your purchase. We reserve the right to refuse or cancel any order where a pricing error has occurred, and will issue a full refund if this happens.

5. Placing an order

When you place an order through our website:

  • You are making an offer to purchase the selected products at the stated price;
  • Our order confirmation email is an acknowledgement of receipt, not acceptance of your order;
  • Your order is accepted when we dispatch the goods and send you a dispatch confirmation email.

We reserve the right to decline any order at our discretion, including in the event of stock unavailability, payment issues, or suspected fraudulent activity.

6. Payment

Payment is required in full at the time of purchase. We accept the payment methods displayed at checkout. All payment transactions are processed via secure third-party payment providers. We do not store your card or banking details. If your payment cannot be processed, your order will not proceed and we will notify you by email.

7. Shipping and delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms and Conditions. By completing a purchase, you confirm that you have read and accept our Shipping Policy.

8. Returns, refunds and exchanges

Returns, refunds, and exchanges are governed by our Returns & Refund Policy, which forms part of these Terms and Conditions. Your rights under the Consumer Guarantees Act 1993 are preserved in full and are not affected by any limitation in these terms.

9. Consumer Guarantees Act 1993

Nothing in these Terms and Conditions is intended to limit or exclude your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where there is any conflict between these terms and those Acts, the Acts will prevail. Specifically, we cannot exclude liability for a failure to comply with a consumer guarantee, require you to accept a lesser remedy than you are entitled to, or charge you for remedying a product failure.

10. Limitation of liability

To the fullest extent permitted by law, and subject to your rights under the Consumer Guarantees Act 1993, our total liability to you for any claim arising from your purchase or use of our products is limited to the purchase price of the relevant product. We are not liable for any indirect, consequential, or incidental losses, including loss of income, loss of profit, or loss of data, except where such liability cannot be excluded under New Zealand law.

11. Intellectual property

All content on the NZ Supps website, including text, images, logos, graphics, and product descriptions, is owned by or licensed to NZ Supps. Brand names, product names, and trade marks remain the property of their respective owners. You may not reproduce, distribute, or use any content from our website without our prior written consent, except for personal, non-commercial use.

12. Website use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not use our website to transmit spam, malware, or any unlawful content, attempt to gain unauthorised access to our systems, or engage in any activity that disrupts our services. We reserve the right to restrict or suspend access to our website at any time without notice.

13. Third-party links

Our website may contain links to third-party websites, provided for convenience only. We do not endorse, control, or accept responsibility for the content or privacy practices of any third-party site.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions. We comply with the New Zealand Privacy Act 2020.

15. Governing law

These Terms and Conditions are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts. For consumer disputes, you may also seek resolution through the Disputes Tribunal (for claims up to $30,000) or the Consumer Protection team at the Ministry of Business, Innovation and Employment.

16. Changes to these terms

We may update these Terms and Conditions from time to time. Updated terms will be published on our website with a revised effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated terms.

17. Contact us

NZ Supps

Email: admin@nzsupps.co.nz [CONFIRM store contact email]

Website: nzsupps.co.nz

Business hours: Monday to Friday, 9:00 am – 5:00 pm NZST. We aim to respond within one business day.