Cancellation policy

This policy explains how to change or cancel subscriptions, pre-orders and try-before-you-buy purchases from NZ Supps, where offered.

Subscriptions

You can change or cancel your subscription at any time. Follow the link in your order confirmation email to manage your subscription.

Your deliveries follow the subscription duration and frequency you choose. Your payment details are stored securely, and you're charged for each delivery unless you pay in advance.

Some subscriptions renew automatically at the end of their term. If you don't want yours to renew, you can cancel it.

For returns and refunds, see our returns policy.

Pre-orders

A pre-order lets you buy a product that is out of stock or not yet available. We may take no payment or a partial deposit at checkout and save your payment method. We then fulfil the order and charge the full amount or remaining balance at a later date.

You can cancel a partially paid pre-order before it has been fulfilled. Once fulfilled, it can't be cancelled, but you can request a full or partial refund under our returns policy.

Try before you buy

For a try-before-you-buy purchase, we authorise your payment method before fulfilling the order. You'll have a set period to decide whether to keep the item.

If you haven't returned it by the end of that period, we'll charge your payment method for the full amount.

Need help?

Contact NZ Supps if you need help managing a purchase.