How can we help?

NZSupps is a Kiwi-owned sports-supplement retailer based in Palmerston North, New Zealand. We stock 32 genuine brands and back every order with your full Consumer Guarantees Act rights.

Everything we sell is 100% genuine, sourced through official channels with no grey-market or fakes. As a multi-brand store, we only stock authentic product from the brands we carry.

We carry 32 brands including Alani Nu, Bucked Up, CBUM, Cellucor, Dymatize, Ghost, Grenade, Raw Nutrition, Ryse, Quest, ProSupps, and Xtend. If a brand is not on our site, we do not stock it. (As of 29 June 2026.)

No, we do not stock Optimum Nutrition. We carry 32 other sports-supplement brands such as Dymatize, Ghost, Cellucor, and Raw Nutrition, all genuine stock through official channels. Browse the store to see the full range. (As of 29 June 2026.)

NZSupps is based in Palmerston North, New Zealand, and operates as an online store. Reach us at info@nzsupps.co.nz or through the contact form at /pages/contact for anything you need.

Call 0800 4SUPPS (0800 478 777), or email info@nzsupps.co.nz for general queries, returns@nzsupps.co.nz for orders and returns, and help@nzsupps.co.nz for support. We are also on Instagram, TikTok, and Facebook, with a contact form at /pages/contact.

Support runs Monday to Friday, 9am to 5pm NZT, and we reply within about one business day. Call 0800 4SUPPS (0800 478 777) or email help@nzsupps.co.nz and we will get back to you.

Yes. Call us on 0800 4SUPPS (0800 478 777), Monday to Friday, 9am to 5pm NZT. You can also email info@nzsupps.co.nz for general questions or help@nzsupps.co.nz for support, with a reply within about one business day.

We are a Kiwi-owned Palmerston North store selling only 100% genuine stock from 32 brands through official channels, with free NZ shipping over $99 and your Consumer Guarantees Act rights protected on everything we sell. (As of 29 June 2026.)

Yes, NZSupps is a registered New Zealand company based in Palmerston North, and your Consumer Guarantees Act rights apply to every order. Full company details are on our Contact page at /pages/contact.

Standard shipping is free nationwide on orders of $99 or more. Under $99, a standard rate is calculated and shown at checkout before you pay.

Spend $99 or more in one order and standard shipping is free anywhere in New Zealand. Below $99, the standard rate shows at checkout before you confirm payment.

Order before 1:00pm on a business day and we dispatch the same day, with final courier pickup at 4:30pm. After the cut-off, on weekends, or public holidays, it goes the next business day.

Yes, order before 1:00pm on a business day for same-day dispatch (final courier pickup is 4:30pm). Allow one extra day during sale periods.

North Island orders are sent tracked courier and are usually overnight after dispatch. These are estimates only, and rural addresses add 1 to 2 business days.

Yes, we ship South Island wide by tracked courier, usually overnight after dispatch. Rural South Island addresses add 1 to 2 business days, and these times are estimates only.

Yes, we deliver to rural NZ addresses. Rural delivery adds about 1 to 2 business days on top of standard overnight courier times, and these are estimates only.

Yes, we ship to residential, rural, and PO Box addresses across New Zealand. A signature may be required on delivery.

Your tracking link arrives in the dispatch email, and you can track any order at /apps/track123. No dispatch email within 2 business days? Email help@nzsupps.co.nz.

No, NZSupps ships within New Zealand only. We do not offer international shipping, including to Australia.

Contact us within 10 business days at help@nzsupps.co.nz and we will help track it down. Have your order number ready so we can look into it quickly.

Send photos to help@nzsupps.co.nz within 48 hours of delivery. We will sort a remedy under the Consumer Guarantees Act for items damaged in transit.

A signature may be required, depending on the courier and your order. We ship to residential, rural, and PO Box addresses across New Zealand.

If there is no dispatch email within 2 business days, email help@nzsupps.co.nz with your order number. Note that sale periods can add an extra day to dispatch.

Yes, as goodwill we accept eligible items within 30 days of delivery if they are unopened, unused, and in original condition with tamper-evident seals intact. You pay return shipping, so email returns@nzsupps.co.nz before sending anything back.

Under the Consumer Guarantees Act 1993 you get a remedy, with a minor fault meaning we repair, replace, or refund at our choice. A major fault is your choice of refund, replacement, or compensation, so email returns@nzsupps.co.nz with your order number and a photo.

No, opened or seal-broken supplements, food, and drink cannot be returned for change of mind for health and hygiene reasons. Your Consumer Guarantees Act rights still apply if the item is actually faulty, so contact returns@nzsupps.co.nz.

Email returns@nzsupps.co.nz with your order number, plus a photo if the item is faulty or damaged, before sending anything back. Always contact us first so we can confirm the return is eligible and sort the next steps.

Once we inspect your return, we take up to 5 business days to process the refund, then your bank adds another 2 to 5 business days. Refunds always go back to your original payment method.

We cover return shipping for faulty or incorrectly supplied items. For a change-of-mind return within the 30-day goodwill window you pay return shipping, so contact returns@nzsupps.co.nz first to confirm which applies.

A faulty return is your legal right under the Consumer Guarantees Act when an item is not acceptable quality, fit for purpose, or as described. Change of mind is not a legal right, just a 30-day goodwill option for unopened, sealed items.

Email help@nzsupps.co.nz within 10 business days if your parcel shows delivered but is missing, so we can investigate with the courier. The earlier you tell us, the easier it is to trace.

Send photos of the damage to help@nzsupps.co.nz within 48 hours of delivery so we can sort a remedy. For a faulty or damaged item we cover the return shipping under the Consumer Guarantees Act.

No, refunds go back to the original payment method used at checkout. NZSupps never sees your card details, as the refund is processed through Shopify's secure checkout to the card or wallet you originally paid with.

Final-sale items are not eligible for change-of-mind returns. If a final-sale item turns out to be faulty, your Consumer Guarantees Act rights still apply, so email returns@nzsupps.co.nz with your order number and a photo.

No, it only covers unopened, unused items in original condition with seals intact. Opened supplements, food and drink, used or non-resaleable items, and final-sale items are excluded for change of mind, though faulty items keep their CGA rights.

No, your Consumer Guarantees Act rights apply whether an item was full price or on special, and they cannot be excluded. A discounted item that is faulty, not as described, or not fit for purpose still gets a remedy.

A minor fault is one we can reasonably fix, so we repair, replace, or refund at our choice. A major fault is serious or unfixable, giving you the choice of a refund, replacement, or compensation under the Consumer Guarantees Act.

NZSupps accepts Visa, Mastercard and Amex, plus Shop Pay, Apple Pay and Google Pay. Everything runs through Shopify's secure PCI-compliant checkout, so your card details stay protected.

Yes. Checkout runs through Shopify's secure PCI-compliant payment system, so NZSupps never sees your card details and your payment goes straight to the processor at the payment step.

All prices are in New Zealand dollars (NZD). NZSupps is a Kiwi-owned store based in Palmerston North and ships within New Zealand only, so you pay in NZD at checkout.

Buy-now-pay-later options, when available, show at the payment step of checkout. Check the payment screen before you pay to see the current options for your order.

Enter your code in the discount field at checkout and apply it before paying, and the total updates to show the saving. If a code will not apply, email help@nzsupps.co.nz and the team can check it.

Yes. Apple Pay and Google Pay are both available at checkout, along with Shop Pay, so you can pay in a couple of taps without typing your card details on your phone.

First check the card number, expiry and billing details, then try again or use another method like Shop Pay, Apple Pay or Google Pay. If it keeps failing, email help@nzsupps.co.nz and the team will help.

No, refunds always go back to the original payment method used at checkout. Contact returns@nzsupps.co.nz first; once we inspect a return, processing takes up to 5 business days, plus 2 to 5 business days for your bank.

Yes. Subscribe on eligible products and save 10%, powered by Recharge. Set it up on the product page or through Find Your Stack, then manage everything from your account anytime.

You save 10% on eligible products when you subscribe. The discount applies whether you subscribe on a product page or build a subscription through Find Your Stack at /pages/find-your-stack.

On any eligible product page, choose the subscribe option before adding to cart, or set per-product frequency through Find Your Stack. Your subscription saves 10% and is managed through Recharge.

Yes, cancel anytime from your account customer portal, which runs through Recharge with no lock-in. You can also skip or reschedule orders from the same portal.

Log into your account and open the customer portal (powered by Recharge), then skip the upcoming order. You can also reschedule it to a later date if you just need more time.

Yes. From your account customer portal (powered by Recharge) you can skip or reschedule upcoming orders to pause deliveries, or cancel altogether with no lock-in.

Adjust the delivery frequency in your account customer portal, which is powered by Recharge. You set per-product frequency when subscribing through Find Your Stack at /pages/find-your-stack.

Yes. Manage your subscription items from your account customer portal (Recharge) to swap flavour or product on a future order. For help, email help@nzsupps.co.nz.

No, Subscribe and Save is available on eligible products only. Look for the subscribe option on the product page, or build a subscription through Find Your Stack at /pages/find-your-stack.

Find Your Stack is a short quiz at /pages/find-your-stack that recommends a personalised supplement stack based on your goal, training, and preferences. You can swap products, pick flavours, set delivery frequency, and add the whole stack to cart.

It builds your stack from your answers about your goal, training, and product preferences, using products we stock. You can swap any pick before adding to cart, so the final stack is yours to adjust.

Yes. Every recommended product can be swapped for another option on the results page, so you are never locked into a pick. Adjust the stack until it suits you, then add it to cart.

Yes, you can choose a flavour for each product in your stack on the results page. Flavour options shown depend on what is available for that product, and accessory items will show colour instead.

Yes. The quiz lets you set delivery frequency per product, so items you go through faster can arrive more often than the rest of your stack. Manage it later from your account portal.

Once you have set your swaps, flavours, and frequency on the results page, you can add the entire stack to cart in one step. From there, check out as normal through our secure Shopify checkout.

Yes. Subscribe on eligible products through Find Your Stack and save 10%, powered by Recharge. You can skip, reschedule, or cancel anytime from your account portal.

It suits anyone unsure where to start or wanting a tailored supplement stack, from first-timers to regular trainers. For general info only, not medical advice. Check with a doctor or pharmacist if pregnant, breastfeeding, under 18, or on medication.

Head to /pages/build-your-stack, pick the products you want across our range, and you save with bundle pricing as you add them. Subscribe options apply if you want the stack delivered on repeat.

Build Your Stack (/pages/build-your-stack) lets you hand-pick products yourself with bundle pricing. Find Your Stack (/pages/find-your-stack) is a short quiz that recommends a personalised stack from your goals and training, which you can then swap and adjust.

Yes. You can combine products from any of our 32 brands in a single stack, for example a pre-workout from one brand and protein from another. (As of 29 June 2026.)

Yes, stacks built at /pages/build-your-stack come with bundle pricing, so buying products together costs less than adding them one by one. Add a subscription on eligible products for further savings.

Yes, on eligible products you can subscribe and save 10% through Recharge. Skip, reschedule, or cancel anytime from your account portal, and we do not promise a fixed delivery day.

Yes. The Find Your Stack quiz at /pages/find-your-stack lets you choose flavours and set per-product delivery frequency, then add the whole stack to cart.

Yes. In Find Your Stack you can swap products in or out before adding the stack to cart, and on Build Your Stack you adjust the products yourself. If you get stuck, email help@nzsupps.co.nz.

It means an independent lab has tested that production batch for banned substances. On NZSupps these products carry a "Batch Tested" badge and show the standard (Informed Sport, Informed Choice, or NSF Certified for Sport) on the product page.

Both are independent banned-substance certification programmes you will see flagged on tested product pages. Rather than the labels alone, check the "Batch Tested" badge and the named standard on the specific product page, and browse them in the Tested for Sport collection.

NSF Certified for Sport is an independent certification for banned substances, one of the standards we flag alongside Informed Sport and Informed Choice. Where a product carries it, you will see the standard listed on its product page on NZSupps.

Browse the Tested for Sport collection, where we flag products independently batch-tested for banned substances. Each one carries a "Batch Tested" badge and shows its standard (Informed Sport, Informed Choice, or NSF Certified for Sport) on the product page.

No, not every product we sell is certified, so we only flag the ones that are. If you are drug-tested, check the specific product page for the "Batch Tested" badge and the named standard before you buy.

Brands with tested lines on NZSupps include Grenade and Raw Nutrition, among others. Rather than going by brand, check the "Batch Tested" badge on the specific product page, since not every product in a range is certified. (As of 29 June 2026.)

Some pre-workouts are batch-tested and some are not, so check the specific product page. Tested ones carry a "Batch Tested" badge and name the standard, and you can browse them all in the Tested for Sport collection.

Stick to products in our Tested for Sport collection that carry a "Batch Tested" badge, and always check the exact product and batch you are buying. We flag the standard on the page, but the final call sits with you and your sport's rules.

The badge shows the product line is certified to the named standard, but certification can be batch-specific. If you are drug-tested, check the specific product and batch you receive, and email help@nzsupps.co.nz if you need to confirm details.

Because certification can apply per batch, and we would rather be honest than over-promise. We stock tested lines and flag the standard on the page, so always confirm the specific product and batch if you compete under testing.

Whey isolate (WPI) is filtered further than concentrate, so it has more protein per serve with less carbs, fat, and lactose, while concentrate keeps a bit more of those and usually costs less. Check each product page for the protein-per-serve split.

Yes, we carry plant-based protein made from sources like pea or rice, so it suits vegan and dairy-free diets. Filter the protein collection or email help@nzsupps.co.nz and we will point you to current stock.

Whey isolate (WPI) has very little lactose and plant-based protein has none, so both suit many people who react to dairy. If you have a diagnosed allergy, check the label and talk to your doctor or pharmacist first.

Casein is a slow-digesting dairy protein that releases amino acids gradually, while whey digests fast, so some people have casein before bed and whey around training. This is general info only, so follow the product label directions.

Hitting your total daily protein matters more than timing, though many people have a serve around training and spread the rest across the day. This is general guidance, not a meal plan, so follow the label.

Most people use one to two scoops a day to top up their food, following the serving size on the label, since needs depend on bodyweight, goals, and diet. For tailored advice, check with a doctor, pharmacist, or dietitian.

A higher-protein whey or mass-style formula helps you hit your intake for muscle gain, while a lean whey isolate keeps calories lower when leaning down, and both rely on your overall diet and training. Try Find Your Stack at /pages/find-your-stack for a goal-based pick.

Our protein range includes Dymatize, Ghost, CBUM and Raw Nutrition, Cellucor, ProSupps, MusclePharm, Pharmafreak, Ryse, Xtend, Smart Protein Bar, Quest, and Vitawerx among others, and we do not stock Optimum Nutrition. Browse the protein collection to see what is in stock. (As of 29 June 2026.)

Add liquid to your shaker first, then the powder, and shake hard for 20 to 30 seconds, using a shaker with a ball or mesh like Ice Shaker, SmartShake, or Swoleys for a smoother mix. Use water for a lighter shake or milk for a thicker, creamier one.

Flavours vary by brand and run from chocolate and vanilla to fruity and dessert-style options, with each product page listing the flavours in stock for that protein. Filter the protein collection or use Find Your Stack at /pages/find-your-stack to pick a flavour you like.

Yes, eligible proteins offer Subscribe and Save, taking 10% off when you subscribe on the product page or through Find Your Stack. Manage, skip, reschedule, or cancel anytime from your account portal, powered by Recharge.

Some proteins are batch-tested but not all, so check the specific product, where tested items carry a Batch Tested badge and show the standard like Informed Sport, Informed Choice, or NSF Certified for Sport. Browse the Tested for Sport collection, and if you are drug-tested confirm the exact batch.

Pre-workout is a supplement taken before training to support energy, focus, and pump, depending on the formula. This is general info, so check the product label and directions, and ask a doctor or pharmacist if you have any concerns.

Caffeine varies by product, from lower-stim blends to high-stim formulas, so the exact amount is on each product page and label. Check the label before you buy if caffeine matters to you.

Stim pre-workouts contain caffeine and other stimulants for energy and focus, while non-stim or pump formulas skip the stimulants and focus on blood flow ingredients. Choose non-stim if you train late or are sensitive to caffeine, and check the label.

Most labels suggest taking it around 20 to 30 minutes before you train, but always follow the directions on your specific product. This is general info only, so defer to the label.

If you train at night, a non-stim or pump pre-workout avoids the caffeine that can disrupt sleep, while stim formulas are better earlier in the day. Check the label and ask a doctor or pharmacist if unsure.

Look for a non-stim or pump pre-workout, or a lower-caffeine formula, and check the caffeine on the product page before buying. Try Find Your Stack at /pages/find-your-stack to match a product to your preferences.

This is general info, not medical advice, and tolerance varies by person, so follow the label and do not exceed the directed serving. Speak to a doctor or pharmacist if you have any concerns about caffeine.

Formulas vary, but you will commonly see caffeine plus pump and performance ingredients, with the full list on each product page. This is general info, so read the label and ask a pharmacist if you are pregnant, breastfeeding, under 18, or on medication.

Some pre-workouts are batch-tested and carry a Batch Tested badge showing the standard (Informed Sport, Informed Choice, or NSF Certified for Sport), but not every product is certified. If you are drug-tested, check the badge on the specific product and batch in the Tested for Sport collection.

We carry pre-workouts from brands including Bucked Up, Cellucor, Ghost, Gaspari, ProSupps, Ryse, Raw Nutrition, Alani Nu, and more. Browse the full range on site or use Find Your Stack at /pages/find-your-stack. (As of 29 June 2026.)

Pre-workouts vary in strength, so a lower-stim or non-stim option is a gentler start, and this is general info, not medical advice. If you are under 18, pregnant, breastfeeding, or on medication, check with a doctor or pharmacist first and follow the label.

Creatine monohydrate is the most common and well-studied form of creatine, a compound your body also makes and stores in muscle. It is widely used by people doing strength and high-intensity training, and this is general info, so follow the product label.

Typical creatine monohydrate labels direct around 3 to 5g per day. Always follow the directions on your specific product, and check with a doctor or pharmacist if you are pregnant, breastfeeding, under 18, or on medication.

Loading is optional, not required, and some people take a higher amount for the first week then drop to a daily maintenance amount while others just take the daily amount from the start. Follow your product label and ask a doctor or pharmacist if unsure.

Timing is flexible with creatine monohydrate, since what matters most is taking it consistently each day. Pick a time you will remember, like with a meal or around training, and follow your product label.

Mix creatine into a glass of water or your usual drink and stay generally well hydrated through the day, especially when training. This is general info, so follow the directions on your specific product label.

Yes, many people stir creatine monohydrate into a pre-workout, protein shake, or juice. Check that you are not doubling up if your other product already contains creatine, and follow each product's label.

Creatine is relevant for vegetarians and vegans because it occurs mainly in meat and fish, so plant-based diets tend to be lower in it. Most creatine monohydrate is synthetically made and not animal-derived, but check the specific product label.

Creatine monohydrate is one of the most researched sports supplements and is widely used at typical label amounts. We cannot give medical advice, so follow the label and check with a doctor or pharmacist if pregnant, breastfeeding, under 18, or on medication.

Creatine monohydrate is the standard, most studied, and most affordable form, and other forms like creatine HCl are marketed for mixability or smaller doses. Monohydrate remains the benchmark most labels are built around, so check the product page for details.

Yes, we stock creatine from several of our 32 brands. Some products are independently batch tested to standards like Informed Sport or NSF Certified for Sport, so check for the Batch Tested badge on the product page or browse the Tested for Sport collection. (As of 29 June 2026.)

BCAAs are three of the nine essential amino acids (leucine, isoleucine, valine), while EAAs cover all nine your body cannot make. EAAs give the fuller amino profile; pick by the product label and your goal.

An intra-workout is something you sip during training, usually EAAs or BCAAs often paired with electrolytes or carbs. Mix one serve in your shaker and drink through the session, following the product label directions.

If you already hit your daily protein with whey or plant protein, that usually covers your amino acids. EAAs or intra products suit fasted training or topping up during long sessions; this is general info, not dietary advice.

Some intra and EAA products include added electrolytes for hydration, but not all do. Check the ingredients panel on the product page, and if you train long or sweat heavily, look for one with electrolytes listed.

Flavours vary by brand and product, so the live options show on each product page. Pick your flavour there before adding to cart, or set it through Find Your Stack at /pages/find-your-stack.

We flag products independently batch tested to Informed Sport, Informed Choice, or NSF Certified for Sport with a Batch Tested badge. Browse the Tested for Sport collection and check the badge on the specific product and batch.

We carry amino and intra products from brands like Xtend, Ghost, Ryse, Raw Nutrition, CBUM, and others across our 32 brands. Browse the Amino Acids range to see what is in stock. (As of 29 June 2026.)

Yes, subscribe on eligible amino and intra products and save 10% from the product page or through Find Your Stack. Manage, skip, or cancel anytime from your account, powered by Recharge.

All our Xtend and other stock is 100% genuine, sourced through official channels with no grey-market or fakes. Questions on a specific product can go to info@nzsupps.co.nz.

Most muscle-building stacks start with a protein powder and creatine monohydrate, often with a pre-workout for training. For a personalised pick based on your goal and training, run the Find Your Stack quiz at /pages/find-your-stack.

For leaning out, shoppers usually pair a protein powder with their training and diet, and some add an energy or thermogenic option. Use Find Your Stack at /pages/find-your-stack for a tailored suggestion; this is general info, not diet advice.

Recovery picks commonly include protein and amino products like Xtend, plus hydration support. Always follow the label directions and use Find Your Stack at /pages/find-your-stack to match products to your routine.

For energy and focus most people reach for a pre-workout, with stim and non-stim options depending on caffeine tolerance. Browse pre-workouts or run Find Your Stack at /pages/find-your-stack, and check the label if you are caffeine-sensitive.

We stock recovery and sleep-support products from brands we carry such as Inspired. This is general info only, so read the label and check with a doctor or pharmacist if pregnant, breastfeeding, under 18, or on medication.

Yes, we carry greens and general wellbeing options across our brands, including Pillar Performance. Use Find Your Stack at /pages/find-your-stack to fit them around your goals, and always follow the label.

Find Your Stack is a short quiz at /pages/find-your-stack that recommends a personalised stack from your goal, training, and preferences. You can swap products, choose flavours, set delivery frequency, and subscribe to save 10%.

Whey is a dairy-based protein, while plant protein is made from sources like pea or rice and suits vegan or dairy-free diets. Both support protein intake alongside training; check each product label for the full breakdown.

Creatine monohydrate is commonly used at about 3 to 5g per day per typical label directions and is one of the most widely used training supplements. Follow your product label and ask a pharmacist if you are unsure for your situation.

A simple starting point is one protein powder plus creatine, then add extras later as you go. Run Find Your Stack at /pages/find-your-stack or build your own at /pages/build-your-stack to save with bundle pricing.

Stim pre-workouts contain caffeine for energy and focus, while non-stim versions skip the stimulants and suit later training or lower caffeine tolerance. Check the label for the caffeine content and use Find Your Stack at /pages/find-your-stack to choose.

Track your order at nzsupps.co.nz/apps/track123 using the tracking link in your dispatch email. Every order ships tracked courier, so you can follow it from pickup to delivery.

Orders before 1pm on a business day dispatch same day, otherwise the next business day, so allow a little time. If there's no dispatch email within 2 business days, email help@nzsupps.co.nz with your order number.

Email returns@nzsupps.co.nz with your order number as soon as possible and we'll try to update or cancel it. Once an order has dispatched we can't change it, so quick contact matters most before the cut-off.

Confirmation emails send automatically once an order is placed, so check your spam or junk folder first. If it's still missing, email help@nzsupps.co.nz with the name and address used so we can confirm the order.

Email returns@nzsupps.co.nz with your order number and a photo and we'll sort it under the Consumer Guarantees Act. We cover return shipping for anything incorrectly supplied.

Contact help@nzsupps.co.nz within 10 business days of the delivered status and we'll investigate with the courier. Have your order number handy and check with neighbours or your rural delivery point first.

You can check out as a guest, but an account lets you track orders, manage subscriptions, and reorder faster. Create one from the account link at checkout or in the site header.

Enter your code in the discount field at the checkout payment step and it applies to your order total. Subscribe and save gives 10% on eligible products without a code through Find Your Stack or a product page.

Email returns@nzsupps.co.nz with your order number and the correct address straight away. We can only change it before the order dispatches, so contact us before the 1pm business-day cut-off.

For wholesale and stockist enquiries, email info@nzsupps.co.nz with your business details and what you're after. We'll reply within about one business day, Monday to Friday.

Email photos of the damage to help@nzsupps.co.nz within 48 hours of delivery and we'll arrange a remedy under the Consumer Guarantees Act. Keep the packaging until we've sorted it out.

Some are and some are not. Check the ingredients and any vegan or plant-based labelling on the product page, since whey is dairy-derived while plant proteins are not.

Yes, some products are gluten-free or dairy-free, but it varies by item. Read the ingredients and allergen statement on the product page and the label, as many proteins contain milk.

Read the ingredients and allergen information on the product page, then confirm against the physical label when it arrives. If anything is unclear, email help@nzsupps.co.nz before ordering.

Certification varies by brand and product, so we cannot make a blanket halal claim. Check the specific product label for any certification, and email help@nzsupps.co.nz if you need to confirm before buying.

This depends on the product and label directions, which often state adult use only. We suggest checking with a doctor or pharmacist before anyone under 18 uses a supplement, and following the label.

We cannot give medical advice on this. If you are pregnant or breastfeeding, check with your doctor or pharmacist before taking any supplement, and follow the directions on the product label.

We cannot advise on interactions. If you are on any medication, check with your doctor or pharmacist before starting a supplement, and follow the directions on the product label.

Follow the storage instructions on the label, usually a cool, dry place out of direct sunlight. Check the best-before or expiry date printed on the product and use it within that date.

Not every product is independently tested, so check each one. We flag batch-tested products with a Batch Tested badge and the standard (Informed Sport, Informed Choice, or NSF Certified for Sport); browse them in the Tested for Sport collection.

Caffeine varies between stim and non-stim pre-workouts, so check the label for the exact amount and directions. Start within label guidance, and check with a doctor or pharmacist if you are sensitive to caffeine or on medication.